Reviews

Customer Reviews

Dmitry, Jay, Warren and the rest of the Arcana team are nice guys, they did a great job and their after-sales service is outstanding. We needed a few adjustments quite some time after the installation and someone promptly came to address them. We were so pleased that we recently replaced our front door also through Arcana. We highly recommend them to anyone considering replacement of windows and doors.
Linda, Grimsby ON

I cannot say enough about what a great job Arcana did for our home. They are fast, efficient and reliable. There is no gouging like with many other window companies we had received quotes from. Great job!
Stephanie, Hamilton ON

Haim was very helpful in explaining initially about how the door would be installed to prevent leaking into our basement. He was able to give us a reasonable price for a quality patio door. Dmitry was diligent to ensure his crew to install properly and even to the finest details to cleaning and protecting our floors indoor and outdoor. I was impressed that Haim, sales representative, followed to ensure customer satisfaction. Door looks fabulous with clean lines to waterproof protection all around.
Helen, Mississauga ON

Haim is a great representative to deal with. The workers show up on time and did the work professionally and left the work in that area very clean. I would do business again with this company.
Ben, Oakville ON

We are so happy with our new windows. Arcana Windows and Doors did a fabulous job!! We will definitely be recommending them. Dmitry helped with the overall design of the windows and we could not be happier - in particular our bow window in the living room. Stunning!!! The installers were very professional, efficient and left everything spotless afterwards. Overall such a great experience!
Domenic, Burlington ON

Following the retirement of the person who had replaced the windows on the 1st floor our home, we weren't sure where to turn. Thank goodness we found Dmitry and Arcana Windows and Doors. We received a very prompt reply to our initial email and the appointment for Dmitry to come to our home was arranged in a timely manner. The team that came to our house to install the windows were fantastic! They were polite, friendly and efficient. They did a wonderful job of cleaning up as they went. The team replaced the aluminum trim around our front door even though it was not included in the quote so that all of the trim on our home would match. Thanks for taking the time to do that for us. We are very pleased with the windows and have already recommended Aracana to friends and family.
Gerald, Hamilton ON

After numerous disappointing quotes for windows and doors I was lucky enough to get referred to Dmitry at Arcana. I was on a budget and can’t stand window companies that feel like car dealerships, I simply could not locate anyone in the industry who did not try to upsell me on every little thing. I wanted to know all my options and what was the most cost effective approach for my house and ended up leaving other places more confused than when I went in. However, after explaining to Dmitry my dilemma he provided honest advice and solutions for what I needed, which instantly earned my business. He suggested awning windows which I didn't want at first but now realize look incredible! and doors that were exactly what my wife and I were looking for. His install team, were all great with people, answered all my questions and were pleasant to deal with. I noticed a small issue with the caulk on the exterior of the window after the install, but explaining to Dmitry what I found he sent a guy over to fix it the next day. The only issue I have is that the new, clean and white windows make the rest of my house look dirty haha Could not give enough praise to Arcana Windows and Doors.....Very Satisfied.
David, Burlington ON

Dmitry was very easy to work with and available to talk to before and after installation. He understood what we wanted and how much we wanted to pay. We were more interested in doors that are tight sealing and attractive without breaking the bank. The front and back doors were reasonably priced and we believe that we can afford to maintain up-to-date curb appeal by changing them in 10-15 years, with Arcana, if necessary. The windows are attractive, tight sealing and easy to operate. Dmitry was intent on making us happy and providing the best product for our needs. Highly recommend Arcana for product, workmanship and price!
Nada, Hamilton ON

I have used the helpful friendly guys at Arcana Window and Doors over the last couple of years for three projects here in Hamilton. Ranging from a complete three story victorian house to apartment single doors and windows to replacement windows. They are a lovely bunch of professional fellows to work with!! They deliver the product on time and efficiently and clean up before they leave. The level of craftsmanship is impressive to me. They answer and return calls immediately. I would have not problem what so ever in recommending them for any size project. I am planning to new project now and will defiantly be calling on them for all the window and doors !!! A REAL PLEASURE TO WORK WITH COMPANY !!
Mary, Hamilton ON


 

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